FAQs

Yes. Every watch begins with a complimentary diagnosis. We'll explain the condition of your timepiece, the recommended work, and the associated costs before any service begins. No work proceeds without your approval, and there are never any unexpected charges.

Turnaround times vary depending on the watch and the work required. Routine servicing is typically completed within a few weeks, while restorations or projects requiring specialist parts may take longer. We'll provide a clear timeline during diagnosis and keep you informed throughout the process.

Yes. Every full service is backed by our 2-Year Service Warranty, giving you complete confidence in the quality of our workmanship and care.

While appointments are not required, they are recommended for faster service. Walk-ins are welcome, but appointments help ensure a quicker turnaround.

Yes, we have experience in repairing vintage and antique watches, often requiring special care and attention. Our skilled watchmakers can also fabricate parts from scratch.

When it comes to instances like this, we highly recommend that you bring your watch as soon as possible to minimise further damage and avoid potential escalating repair costs. Rust can escalate very quickly and damage parts, requiring more comprehensive replacement and restoration.

Yes, we provide cleaning of the external watch and bracelet subjected to movement condition.

Absolutely. We offer watch band replacement and sizing services, allowing you to personalize your watch's look and fit.

We accept various payment modes, including cash, credit cards, and PayNow. Payment is typically made when you pick up your repaired watch.